My Waitrose benefits & offers

All My Waitrose members can enjoy special savings on a variety of products, online and in store, by simply using their My Waitrose card. You can discover the latest offers on the My Waitrose offers page. You can also benefit from our free hot drink offer and member-only competitions. Discover all My Waitrose benefits.

Simply select your offers in the My Waitrose hub online or in our app. They’ll be automatically applied when you scan your My Waitrose card at checkout.

You will need to swipe your My Waitrose card regularly when you shop with us. Your offers are based on your recent purchase history so they can be personalised to you.
Please make sure you have the correct My Waitrose card attached to your online account. You can check your online account details on the Card & details section on the My Waitrose hub.

You won’t always have offers available in your My Waitrose hub. Don’t worry, this is only temporary so keep checking back as new offers will appear. Remember to use your My Waitrose card each time you shop with us!

On iOS, open the App Store, choose the Waitrose app and click download.

On Android open the Play Store, choose the Waitrose app and click install.

If you don’t have the Waitrose app, you can still use your offers. Simply check and select your offers online at waitrose.com/mywaitrose, scan your My Waitrose card in-store and your offers will be automatically applied.

No, you cannot print an offer at home to use in store. If you don’t have the Waitrose app, you can still use your offers. Simply check and select your offers online at waitrose.com/mywaitrose and scan your My Waitrose card to receive the offer.

Alongside your My Waitrose offers, you may still receive other Waitrose offers in the post. To ensure you receive all the offers you are entitled to, please visit your online account to ensure you are opted into Marketing and your contact details are up to date.

Yes, you can amend vouchers after an order has been placed. Follow these steps: 

1. Edit your order

2. Remove the qualifying item

3. Save your order by checking out 

4. Deselect the voucher you don't want to use

5. Select a new voucher from the My Waitrose section

6. Amend your order

7. Add the new item to your basket, if you haven't already 

8. Re-add the item previously removed, if it's still wanted

Please ensure you have selected the correct product and offer you want to use before scanning your My Waitrose Card. If the offer doesn’t work, check your My Waitrose hub (on the app) to see if the offer has expired or been redeemed.
If your offer still isn’t working, please seek support from our store Partners.

If you are using a physical card in store and your selected offers are not being redeemed, it could be that you have a different card linked to your online account. Please check that the number on your physical card matches your digital card number on your account.

If your physical card and online account do not match, please contact us for more support.

If you see any errors in adding an offer to your order, please check your delivery date to ensure it corresponds with the offer's expiry date. The date specified on your chosen offer should be on or before your delivery date. You will be required to book a Delivery or Click & Collect slot before applying your offer.